212areacode.com Policies

Refund Policy #

We offer a 100% money-back guarantee if you are unable to port your 212 number to your carrier. To qualify for a refund, you must demonstrate that your carrier rejected the port request — please verify your carrier's compatibility before purchasing.

Refunds are credited to the original payment method (credit card or PayPal). Refunds are typically issued within 72 hours of approval; the time it appears on your statement depends on your card issuer.

Cancellation Policy #

You may request to cancel your order before the porting process has been initiated. If your request falls outside the scope of our money-back guarantee, a restocking fee of 25% of the phone number's purchase price may be assessed at our discretion. You will be refunded your total amount, less any applicable restocking and service charges.

To request an order cancellation, call (212) 580-2000 x3 as soon as possible. Cancellations cannot be processed once the port request has been submitted to your carrier.

If a cancellation makes your order ineligible for a promotion or quantity discount, your order total will be recalculated without the promotion applied. If 212areacode.com cancels an item due to inability to fulfill, any applied promotion will remain in effect.

Number Porting Policy #

Service ordered from 212areacode.com includes 30 days of call forwarding with 100 free minutes to any U.S. number. To port your 212 number to another carrier, you must initiate the port within this 30-day window.

Need more time? You can park your number for $12 per 90 days — this keeps your number active with us and includes 100 minutes of call forwarding per month, extending your porting window indefinitely.

For step-by-step porting instructions and carrier-specific details, see our How It Works page.

Special Request & Vanity Number Policy #

Custom Vanity numbers and special-request numbers (numbers we source on your behalf rather than from existing inventory) are subject to additional terms:

• Full payment at order: The full purchase price is charged at the time you place your special-request order. We begin sourcing your number immediately upon payment.
• 45-day sourcing window: If we are unable to locate your requested number within 45 days, you may choose either a full refund or an extension while we continue searching.
• Non-refundable once sourced: Once we have located and confirmed your requested number, the order is non-refundable. Vanity and special-request numbers do not qualify for our standard porting money-back guarantee.
• Subject to availability: Some vanity sequences cannot be sourced at all. If we determine a number is unavailable before the 45-day window ends, we will notify you and refund your purchase in full.

Parking & Call Forwarding Policy #

If you are not ready to port your 212 number to a carrier, we offer two add-on services:

Number Parking

$12 per 90 days — keeps your 212 number active with us and includes 100 minutes of call forwarding per month. Renew as many times as you need; there is no minimum or maximum commitment.

Unlimited Call Forwarding

$24.99 per 30 days — unlimited call forwarding to a U.S. number. Subject to a Fair Use limit of 3,000 minutes per month; calls beyond 3,000 minutes will not pass through. Auto-renews monthly until cancelled. You may cancel at any time by contacting us — cancellation takes effect at the end of your current billing period.

Privacy #

For details on how we collect, use, share and protect your personal information, please review our Privacy Policy. The Privacy Policy also governs your use of the 212areacode.com website.

Terms & Conditions #

By using 212areacode.com you agree to our full Terms & Conditions, which cover order acceptance, payment, applicable law, dispute resolution and additional legal terms.