Privacy Policy

At 212areacode.com, we value the relationship with our customers and we are committed to responsible information handling practices. We take great care in safeguarding your personal information, complying with all federal and state privacy laws and our own internal standards.

This Privacy Policy describes the information and privacy practices for 212areacode.com and all other locations where your personal information is collected by, or on behalf of, 212areacode.com. This policy may not apply to third-party websites accessible through our site — we encourage you to read the privacy policies of those sites separately.

Information We Collect #

When you interact with 212areacode.com, we may collect personal information you provide on our website or through other communications. You may choose not to provide certain information, but you might not be able to take advantage of all our features and services.

Contact Information

Your name, mailing address, phone number and email address.

Purchase Information

Your billing information, payment details (processed by our payment processors — see Security below) and number-porting information including account numbers and PINs needed to complete the porting process.

Communications & Preferences

Information you share when contacting us, signing up for marketing emails, or responding to surveys.

How We Use Your Information #

At 212areacode.com, we use the personal information you provide for purposes including:

• Providing customer service and processing your orders
• Confirming and tracking purchases and porting requests
• Communicating with you about your order, account or service
• Sending marketing communications (when you have opted in)
• Administering promotions, surveys and customer research
• Improving the effectiveness of our website and our services
• Performing other business activities required to operate our service

How We Share Your Information #

We may share customer information with certain third-party service providers acting on our behalf for limited purposes, such as:

• Fulfilling customer orders and processing number ports
• Processing credit card and PayPal payments
• Sending marketing communications (Klaviyo)
• Providing technical support and analytics
• Conducting research, analysis or surveys

These third parties are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy and take reasonable measures to protect the privacy of your personal information.

We may share aggregated, anonymized data with third parties for analysis and research purposes — this data does not contain personally identifiable information.

At times, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or other legal requirement. We may also share information when we believe in good faith such release is necessary to protect the rights, property, or safety of others or ourselves. Personal information may also transfer in the event of a corporate sale, merger, acquisition or similar event.

Email Marketing #

If you make a purchase or sign up for our newsletter, we may send you marketing emails about new offerings, promotions and product updates through our email service provider, Klaviyo.

You can unsubscribe from marketing emails at any time using the "unsubscribe" link in any marketing email we send, or by emailing support@212areacode.com. Unsubscribing from marketing does not affect transactional emails (order confirmations, porting instructions, etc.).

Cookies & Tracking #

Cookies

A cookie is a small data file that a website saves to your browser. We use cookies to create a more personalized experience: they let us remember your preferences and session, allow you to navigate without re-introducing yourself, and support shopping cart functionality. You may set your browser to reject cookies — note that some site features (account creation, checkout) require cookies to function.

We use a cookie consent management platform (Complianz) that allows you to manage your cookie preferences when you first visit our site, and to update those preferences at any time.

Clickstream & Analytics

Our servers automatically collect Clickstream information such as the URL you came from, the pages you view on our site, and the browser you use. This anonymous data helps us understand how visitors use our site so we can improve it.

Third-Party Advertising

Our site uses third-party advertising and analytics services that may collect anonymous information about your visit and your interaction with ads. These services use this information to measure ad effectiveness and may show you ads relevant to your interests on other sites. No personally identifiable information is collected through this process.

Security & Safe Shopping #

While shopping on 212areacode.com, we use industry-standard security measures to protect the confidentiality of your personal information. The site uses SSL (Secure Sockets Layer) encryption to protect personal information during transmission — including ordering information, name, address and payment details.

Payment processing is handled by our payment processors (Braintree and PayPal). We do not store your full credit card information on our servers.

While we take reasonable precautions, no internet transmission is 100% secure. 212areacode.com cannot guarantee the security of information you transmit to us by email or other unencrypted means — please do not send sensitive information by email.

Your Rights & Updating Your Information #

You have the right to:

• Access the personal information we have about you
• Correct inaccurate information
• Request deletion of your personal information (subject to legal record-keeping requirements)
• Opt out of marketing communications at any time
• Receive a copy of your personal information in a portable format

To exercise any of these rights, or to update your contact information on file, contact us by:

• Calling (212) 580-2000 x3
• Emailing support@212areacode.com

When emailing, please include your full name, address, phone number and email so we can correctly identify your account. Most requests are processed within 15 business days. Until your requested change takes effect, you may continue to receive existing communications.

Concerned About Privacy? #

If you are concerned about the privacy or security of your personal information, please contact our Support team to report a known or suspected privacy or security issue, or to ask any privacy-related question. We respond to inquiries within five business days.

• Phone: (212) 580-2000 x3
• Email: support@212areacode.com

Privacy Policy Changes

As we continue to improve our features, products and services, this policy is subject to change. If we change our information practices in a material way, we will post those changes here. If we change practices in a way that affects how your existing information may be used, we will give you the opportunity to opt out of the new use.